Punjab Technical University 2007 Diploma Tourism Management TRAVEL AGENCY & TOUR OPERATIONS - Question Paper
Roll No.
[Total No. of Pages : 02
Total No. of Questions : 13]
[2037]
TRAVEL AGENCY & TOUR OPERATIONS (PGDATHM - 104)
Time : 03 Hours Instruction to Candidates:
Maximum Marks : 75
1) Section - A is compulsory.
2) Attempt any Nine questions from Section - B.
Section - A
Q1)
a) What is distribution chain?
b) Define the term tour operator.
c) Name at least four departments of a travel agency.
d) What do you mean by inclusive tour?
e) What is an itinerary?
f) What do you mean by costing?
g) Write a short note on a tour escort and explain the duties involved in his job.
h) What is the difference between an escort and a guide? Explain.
i) Where is the head office of PATA.
j) What do you understand by the term Immigration?
k) Write a short note on TAAI.
l) What is forex and why do we require it?
m) What do you understand by the term PSA?
n) Explain the term Travel agency.
o) What do you mean by the term Automation?
Q2) Write a descriptive note on travel agency business.
Q3) What are the steps in itinerary preparation?
Q4) What is a package tour? Describe its components.
Q5) In India maximum travel agencies are unprofessionally managed. Comment.
Q6) What are the conditions Tour Operator must fulfill for grant of recognition by Department of Tourism.
Q7) Differentiate between a tour operator and a travel agent.
Q8) Tour operation business requires a very good linkage among the various segments of the travel trade. Comment.
Q9) Write a descriptive note on the working of an outbound travel agency.
Q10) Write a note on guidelines provided by IATA for airlines industry.
Q11) What are the steps in costing a tour package?
Q12) What are the factors kept in mind while designing an itinerary?
Q13) What are the advantages of automation of travel trade in India?
J-3197[S-1053] -2-
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