Punjab Technical University 2005 B.Sc Hotel Management & Tourism HMT FRONT OFFICE OPERATION - Question Paper

FRONT OFFICE OPERATION
B.Sc. HMT.
3rd SEMESTER (2096)

Time: three Hours Max marks: 75

Note: Part-A is compulsory attempt any 9 ques. from part B.


PART-A

14. write short ans (40-60 words)

a. log books – purpose

b. room rack slip-draw it

c. amenities voucher-Define

d. notification slip-explain

e. special guest-what do you understand by it

f. FIT’s- Expand and discuss

g. Computerized room rack-utility

h. Overbooking-why it is done

i. Travel agents-define role

j. Forecasting-explain it

k. Departure list-purpose

l. Guaranteed reservations-write few words

m. Credit card-its utility

n. Foreign guest-how to deal with his/her

o. Blocking the room. How it is done? (2x15=30)

PART-B

15. Describe briefly the modes through which the reservations are received.

16. What are the kinds of rooms available for reservation?

17. Name various kinds of plans of rooms available for reservation.

18. What are the objectives of registration?

19. What are the duties and responsibilities of reservation clerk?

20. What are the tasks of a night receptionist?

21. How a front office clerk handles a telephone reservation request?

22. List the details of reservation records kept at reservation counter.

23. How ‘No show up’ situation is handled at the reception?

24. Explain ‘Density chart’ assuming data, if necessary.

25. Explain flow chart of dairy system of reservation.

26. What is Whitney system? discuss in detail.

Earning:   Approval pending.