Punjab Technical University 2007 B.Sc Hotel Management & Tourism Hotel Management and Catering Science- Accommodation Operation - Question Paper

B.Sc. DEGREE EXAMINATIOIN,

First Semester

Hotel Management and Catering Science

Accommodation Operation – I

Time: 3 hours Maximum :75marks

PART A- (10X2=20 marks)

ans all ques.

1. what is a resort hotel?
2. What is a cabana?
3. What is a box sweeper?
4. What is chambermaid’s box?
5. elaborate submaster keys?
6. What is evening fold?
7. What is breakfast knob card?
8. Which 2 lights are kept on during evening service?
9. Who maintains lost and obtained register?
10. What is a duty tota?

PART B – (5x5=25)

ans ALL ques.

11 a. How do you classify hotels with regard to location.
b. How housekeeping department co-ordinates with front office dept.
12. a. Name a few mechanical equipments with their use.
b. How will you choose cleaning agents?
13. a. How will you arrange a maid’s trolley?
b. Write briefly about kinds of keys.
14. a. Write a short note on evening service
b. Write a short note on special cleaning programme
15. a. Write a short note on lost and obtained register
b. Draw a model duty rota chart.

PART B – (3x10=30)

ans ALL ques.

16. Draw the organization structure of a large hotel with duties of a floor supervisor, public area supervisor and night supervisor.
17. Write briefly about different cleaning agents that are used in housekeeping dept?
18. How do you clean different wall finishes?
19. Write down the cleaning procedure of a departure room
20. discuss briefly the lost and obtained procedure.

Earning:   Approval pending.