Punjab Technical University 2010-1st Sem B.C.A Computer Application Communication Skills (Business Communication) - Question Paper
Roll No.......................
Total No. of Questions : 13]
Paper ID [A0205]
[Total No. of Pages : 02
(Please fill this Paper ID in OMR Sheet)
BCA / B.Sc.IT (105 / 101) (S05) (O) (N) (Sem. - 1st) COMMUNICATION SKILLS (Business Communication)
Time : 03 Hours Instruction to Candidates:
Maximum Marks : 75
1) Section - A is Compulsory.
2) Attempt any Nine questions from Section - B.
Section - A
(15 x 2 = 30)
Q1)
a) What are the methods of communication?
b) Discuss the merits of written communication.
c) Draw one way communication model.
d) What is the importance of Mass Communication?
e) Explain Lateral Communication.
f) What basic questions must be asked to make for Effective Communication?
g) Why should one learn to speed read?
h) Mention two features of Non-verbal communication.
i) What is Voice Mail?
j) List the various types of listening.
k) Discuss the advantages of career guidance.
l) Which points should be taken care of while writing a notice?
m) Give the three layouts for an official letter.
n) What does a good writing style tell you about the sender?
o) Write down the major attributes of a good business letter.
(9 x 5 = 45)
Q2) The objectives of communication are many and varied. Discuss.
Q3) Write a brief note on the importance of feed back in Business Communication. Q4) Write a detailed note on upward communication.
Q5) What is Grapevine? What are its benefits?
Q6) Bring out the significance of language in ensuring effective communication. Q7) Face is the index of mind. Discuss with reference to facial expressions. Q8) Write a short note on Active listening.
Q9) Explain Kinesics.
Q10)As principal, AMS Medical College and Hospital, Faridabad. Draft a tender notice for the sale of vehicles to be published in a National Daily.
Q11)As Manager of Gupta Gift House, Patiala, Send an order for a few cookware items to M/s L N Engineering Works Pvt. Ltd., Vaht (Maharashtra).
Q12)Draft a classified advertisement for the vacancy of a sales manager.
Q13)Draft a Job application for the post of Manager in Central Cottage Industries Corporation of India as advertised in a news paper.
A-62 2
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| Earning: Approval pending. |
