Punjab Technical University 2008 B.B.A BASIC BUSINESS COMMUNICATION - Question Paper

Roll No...........................
Total No. of ques. : 13] [Total No. of Pages : 02
Paper ID [B0104]
(Please fill this Paper ID in OMR Sheet)
BBA (104) (S05/Old)(Sem. - 1st)
BASIC BUSINESS COMMUNICATION
Time : 03 Hours Maximum Marks : 75
Instruction to Candidates:
1) part - A is Compulsory.
2) Attempt any 9 ques. from part - B.
part - A
Q1) (15 × two = 30)
a) describe diagonal communication.
b) What is coherence?
c) Differentiate both not taking & note making.
d) describe proposals.
e) describe projective listening.
f) describe oral presentation.
g) Enlist different kinds of business letters.
h) What is the significance of feed back in communication?
i) What is listening?
j) What do you mean by no-verbal aspect of communication?
k) describe audio-visual ends.
l) describe memo.
m) What is grapevine?
n) Draw communication process model.
o) describe ombudsperson.
J-8008[S-9700425] P.T.O.
J-8008 [S-9700425] 2
part - B
(9 × five = 45)
Q2) describe communication & discuss its characteristics.
Q3) define different media of communication & also write their merits &
demerits.
Q4) discuss formal communication network.
Q5) discuss the process of communication.
Q6) discuss the importance of communication in social & commercial world.
Q7) What is 7cs concept of effective communication.
Q8) discuss the significance of posture in communication.
Q9) How audio-visual aids helps in making communication.
Q10) elaborate the important types of business letters?
Q11) What is personal resume? What is its significance in business writing?
Q12) discuss the Principals of effective listening.
Q13) How can use overcome the barriers to communication?
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Earning:   Approval pending.