Punjab Technical University 2010 B.B.A Basic business communication [b0104] - Question Paper
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[Total No. of Pages : 02
Paper ID [B0104]
Roll No...........................
Total No. of Questions : 13]
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BBA (BB - 104) (S05) (O) (Sem. - 1st) BASIC BUSINESS COMMUNICATION
Time : 03 Hours Instruction to Candidates:
Maximum Marks : 75
1) Section - A is Compulsory.
2) Attempt any Nine questions from Section - B.
Section - A
(15*2 = 30)
Qi)
a) What are the advantages of oral communication?
b) What are the factors that affect communication?
c) Mention four different methods of communication in Business Organisation?
d) What is the role of perception in communication?
e) Give 3 skills important for written communication.
f) What is Transactional Analysis?
g) Why is it important to use Brevity in a Business Letter?
h) Never Answer a letter when you are angry. Discuss.
i) Define circulars.
j) What is upward communication?
k) What are the sources of Data Collection?
l) Why is the face called The index of the mind?
m) Mention any four essentials of a good resume?
n) What do the following indicate :
(i) A LIMP Handshake.
(ii) A CLASP.
o) How does listening contribute to knowledge upgradation?
Q3) Discuss psychological factors that affect communication.
Q4) List out any four barriers to communication and elaborate on how they can be overcome.
Q5) What is Grape wine? Discuss its various types, advantages and disadvantages.
Q6) Explain why effective communication skills are relevant for good leadership.
Q7) What is the objective of a good sales letter and how to ensure its effectiveness?
Q8) Draft a letter to the Printers on Panel, calling for a quotation for printing your organizations Annual Report.
Q9) How is Internal communication different from External communication?
QIO) What is a Report? State various kinds of Reports relevant to your organisation?
QII) The shorter the presentation, the longer it takes to prepare it. Discuss briefly.
Q12) You have been asked to submit a testimonial from your college principal. How will you organise it?
Q13) How is non-verbal communication different from verbal communication? What are its strengths and limitations?
A-12 P
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