Madurai Kamraj University (MKU) 2003 M.B.A Elective - TOTALQUALITYMANAGEMENT - Question Paper

(Revised Syllabus)
(For those who joined in July 2000 and after)

Time: 3 hours Maximum: 100 marks
ans any 5 ques.. All ques. carry equal marks.(5 x 20 =100)

1. provide a detailed account on TQM and its relevance to business performance.
2. In what way Human Resource Development and Management facilitate principles of TQM?
3. explain the nature, relevance and significance of Pareto analysis in maintaining process
quality.
4. How customer satisfaction can be measured to ascertain quality?
5. discuss systems approach in organizing for TQM process.
6. discuss the universal standards of quality.
7. Elucidate the essence of bench marking and its relationship with TQM processes.

Earning:   Approval pending.