Bharathiar University 2007 M.B.A Effective communication - Question Paper

Effective communication

part A (5*8=40)
1 a) define the steps in communicatuion process
or1 b) elaborate the various kinds of communication.

2 a) draft a customer complaint letter for a mobile phone.
or
2 b)draft a joining letter as a management trainee of any airlines service company.

3 a)differentiate formal with informal reports.
or
3 b)Explain the norms for exhibits and appendices.

4 a)highlight the etiquettes for telephone conversation
or
4 b)whene are the effective postures and gestures for an interview?

5 a) draft an agenda and minites for a weekly meeting in a production department.
or
b) discuss the steps involved in organising an international conference.

part b: choose three marks(15*3=45)
6) define the principles of effective communication.
7) discuss the norms for business letters.
8)discuss the structure of marketing research report?
9 discuss the impact of visual and audio-visual aids in communication.
10) elaborate the parameters for evaluating the oral presentation?explain


part c:compulsory (1*15=15)
11) Recall the situation that occurred at class room or at seminar presentation and identify the communication probloems you observed or experienced.discuss how the communication model and theory in this can help you to locate the problems

Earning:   Approval pending.