Bangalore University 2008 M.B.A Business Administration FIRST SEMESTER UNATION, - Question Paper

I Semester M.B.A. Examination, January 2008
(2007-08 Scheme)
BUSINESS ADMINISTRATION
1.1: Managerial Communication

Time: three Hours
Max. Marks: 75

part -- A

ans any 6 of the subsequent. every ques. carries 2 marks.
(6X2=12)


1. a) What is 'Grapevine' ?
b) Mention various forms of communication.
c) What is 'Vertical communication' in an organization?
d) What is 'Emotional intelligence'?
e) What does body language include?
f) Mention various kinds of reports?
g) What is 'Business memo'?
h) What is the purpose of a 'circular'?


part -- B

ans any 3 of the subsequent. every ques. carries 8 marks.
(3X8=24)

2. elaborate the communication challenge of contemporary organizations?
3. Bring out the importance of non-verbal communication.
4. presume that you are HR Manager of Rs.100 crore Software Company in Bangalore. Draft the subsequent
letters.
a) Appointing Sri Santosh Kumar as a Software Engineer.
b) Regretting the application of Sri Kumar Gandharwa for the post of HR Executive.
5. Mention the essentials of preparing an effective presentation in MS Power point.
6. Bring out the differences ranging from oral and written communication.


part -- C

ans any 2 of the subsequent. every ques. carries twelve marks.
(2X12=24)
7. discuss the model and components of communication.

8. Ashok Leyland, Hosur, has sold 500 bus chasis to Karnataka State Road Transport
Corporation (KSRTC). After receiving them, the Vice Chairman and Managing
Director of KSRTC writes a complaint to Ashok Leyland Ltd. With regard to the chasis not
adhering to the specifications, supply not being made within the specified time
and charging transportation charges exceeding the agreed rates.

Draft this complaint in not more than 200 words.

9. discuss the different stages in writing a formal and long business report.


part -- D

This case study is compulsory. It carries fifteen marks.
(1X15=15)
10. learn the subsequent case and ans the ques. provided at the end.

The Board of Directors of M/S Bajaj Auto Ltd. met and decided to make certain adjustments
in the existing staff of its Akurdi plant. After the meeting, the Managing
Director informally told his Secretary that there may be modifications in the staffing trend of
Akurdi plant. The Secretary told her friends during lunch break that the plant
would soon be laying off employees. Eventhough, she took a promise that they will not tell
anybody, her friends sounded a few employees of the plant about the
impending danger. The employees union not only presented memorandum to the authorities
but served a notice to go on strike also.

Questions:

1) Identify the barriers of communication in the case.
2) Was there any encoding and decoding of message?
3) What lessons do you draw from the problem by assuming you as the Managing Director?

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Earning:   Approval pending.