Bangalore University 2008 M.B.A Business Administration - Question Paper

I Semester M.B.A. Examination, January 2008
(2007-08 Scheme)
BUSINESS ADMINISTRATION
1.1: Managerial Communication

Time: three hrs Max. Marks: 75
part – A
1. Answer any 6 of the subsequent. every ques. carries 2 marks. (6x2=12)
a) What is ‘Grapevine’?
b) Mention various forms of communication.
c) What is ‘verbal communication’ in an organisation?
d) What is ‘Emotional Intelligence’?
e) What does body language include?
f) Mention various kinds of reports.
g) What is ‘Business Memo’?
h) What is the purpose of a ‘Circular’?
part – B
ans 3 of the subsequent. every ques. carries 8 marks. (3x8=24)
2. What are the communication challenges of contemporary organisations?
3. Bring out the importance of non-verbal communication.
4. Assume that you are the HR Manager of Rs. 100 crore Software Company in Bangalore. Draft the subsequent letters.
a. Appointing Sri Santosh Kumar as a Software Engineer.
b. Regretting the application of Sri Kumar Gandharwa for the post of HR Executive.
5. Mention the essential of preparing an effective presentation in MS Power Point.
6. Bring out the difference ranging from oral and written communication.

part – C
ans 3 of the subsequent. every ques. carries twelve marks. (2x12=24)
7. Explain the model and components of communication.
8. Ashok Leyland, Hosur, has sold 500 bus chassis to Karnataka State Road Transport Corporation (KSRTC). After receiving them, the Vice Chairman and Managing director of KSRTC writes a complaint letter to Ashok Leyland Ltd., with regard to the chassis not adhering to the specifications, supply not being made within the specified time and the transportation charges exceeding the agreed rates.
9. Explain the different stages in writing a formal and long business report.

part – D
This case study is compulsory. It carries fifteen marks. (1x15=15)
10. Read the subsequent case and ans the ques. provided at the end.
The Board of Directors of M/s Bajaj Auto Ltd., met and decided to, make certain adjustments in the existing staff of its Akurdi Plant. After the meeting, the Managing Director informally told his Secretary that there may be modifications in the staffing trend of Akurdi plant. The Secretary told to her friends during lunch break that the plant would soon be laying off employees. Even though, she took a promise that they will not tell anybody, her friends sounded a few employees of the plant about the impending danger. The employees union not only presented a memorandum to the authorities but served a notice to go on strike also.

Questions:
1) Identify the barriers of communication in the case.
2) Was there any encoding or decoding of message?
3) What lessons do you learn from the problem by assuming you as the Managing Director?

Earning:   Approval pending.