Bangalore University 2007-2nd Sem B.Com iester ,english business communication - Question Paper

III SEMESTER B.com ,EXAMINATION ,NOV/DEC 2007
(SEMESTER SCHEME)
ENGLISH
BUSINESS COMMUNICATION

TIME:1 1/2 HOURS
MAX MARKS:45

SECTION-A

1.Answer subquestion(a) and any 7 subquestions of the remaining within foyr lines every
(marks:1+7*2=15)

a)What is a `Reference line`?
b)What are C.O.D and C.W.O?
c)What is a solicited enquiry?
d)What is 2 way communication?
e)What is Bank Reference?
f)What is Cash Credit?
g)State any four instances of writing Circulars
h)State the points to be considered in a quotation
i)State any four instannes when complint letter is written
j)State the benefits of Provident Fund to employees

SECTION-B

ans any 2 ques. from this part .Each ques. carries 15 marks(marks:15*2=30)

2.Illustrate and explian vrious parts of a business letter by writting a letter of enquiry with imaginary details

3.Write a letter to your banker requesting him to take up the reference with Canara Bank,Town Hall Branch,
J.C .Road ,Bangalore-2,with regard to their customers M/s Sweet Memories Service Agencies who have approached you for a credit of Rs. five lakhs

4.Draft a suitable reply to a complaint recieved by you from Fresh Cool Oil Agency,
regarding the recipts of damaged goods recieved by them in the consignment sent by you

5.As the managing Partner of PEEP-IN-KITCHEN Appliances ,draft a suitable sales letter addressed to your well wisher (customers/dealers)regarding features of`Asaan Safai ` a new model dish washers ,proposed to be released by you in the market on Vijaya Dashami Day

Earning:   Approval pending.