Bangalore University 2008-2nd Sem B.B.M Iester / - Question Paper

III Semester B.B.M Examination, NOV/ DEC 2008
(Semester Scheme)
MANAGEMENT
Paper – 3.2 : Business Communication
Time: three Hours
Max. Marks: 90

Instructions: Answers should be written completely in English.

part – A

1. ans any ten sub- ques.. every ques. carries two marks. (10 x two = 20)

a) What is the need for Communication?
b) What is non- verbal Communication?
c) What is Proxemics?
d) Mention any 4 advantages of Formal Communication.
e) What is semantic barrier?
f) What do you mean by full block format of a Business Letter?
g) What is Circular letter?
h) What is solicited letter?
i) State any 2 importance of reports.
j) What is C.O.D and F.O.D?
k) What is E- Mail?
l) What is Exit interview?

part – B

ans any five. every ques. carries five marks. (5 X five = 25)

2. elaborate the elements of Communication Process?
3. discuss the advantages of Informal Communication.
4. elaborate the advantages of Committees?
5. What is PDAs? elaborate its features?
6. elaborate the essentials of Good Business Report?
7. What points are considered while drafting the Circular letter?.
8. discuss the format of Business letters.
9. elaborate the barriers to effective listening?

part – C

ans any 3 ques.. every ques. carries 15 marks. (3 X 15 = 45)

10. What is Communication? discuss the features of Communication.
11. Zafar traders Ltd., No- 13, Mission Road, Bangalore are interested in installing internet with high speed computers. Draft letter of enquiry seeking favourable quotation.
12. Kalamandir Malleswaram, Bangalore writes complaints letter to the Manager, SM Silks, Mount Road, Madras regarding inordinate delay in supply of sarees. Draft a letter.
13. Write a short note on any 5 kinds of Reports.
14. discuss the kinds of listening. How to make listening effective?


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Earning:   Approval pending.