Annamalai University 2007 Certification Craft Programme in Front Office Management Craft Programming and House Keeping - Question Paper

(ii) discuss the duties and responsibilities
of house man. (10)
(b) Write down the classification of
equipments and discuss. (10)
3. (a) discuss and classify cleaning agents in
detail. (10)
(b) discuss care and maintenance of brass,
silver, glass. (10)
4. (a) elaborate public areas and discuss public
area cleaning ? (10)
(b) discuss the cleaning schedule of
(i) Occupied room.
(ii) Check - out room. (10)
5. (a) discuss the storage procedure for linen
and uniform. (10)
(b) discuss pest control procedures and
mention why it is necessary. (10)
6. (a) discuss the procedure for problem of linen
and discuss inventory control. (10)
(b) (i) discuss selection criteria for linen and
discuss par stock.
(OR)
(ii) discuss the registers maintained in
house - keeping department. (10)
7. (a) discuss the laundry process. (10)
(b) discuss kinds of fire and fire - extinguishing
procedures. (10)
8. (a) discuss the subsequent :
(i) Left luggage.
(ii) DND.
(iii) Cabana room.
(iv) OOO.
(v) VR. (10)
(b) discuss procedures for
(i) Storage
and (ii) Selection of uniforms. (10)
2 3
Turn over

Earning:   Approval pending.