PGDHRM-HUMAN RESOURCE MANAGEMENT 4th Sem SOCIAL PROCESSES AND BEHAVIOURAL ISSUES(Indira Gandhi National Open University (IGNOU), New Delhi-2009)

                                                                          MANAGEMENT PROGRAMME
                                                                                  Term-End Examination
                                                                                        December, 2009
                                                   MS-21: SOCIAL PROCESSES AND BEHAVIOURAL ISSUES
              Time : 3 hours                                                                                                         Maximum Marks : 100
                                                                                   (Weightage 70%)



Note :

• There are two Sections A and B.
• Attempt any three questions from Section A. All questions carry 20 marks each.
• Section B is compulsory and carries 40 marks.

 
                                                                                       SECTION-A
1.Describe Maslow's need hierarchy theory and it's relevance in the present day organisationalcontext.
2.Describe Johari window model in enhancing interpersonal relations.
3.Discuss the importance of organisational culture and how it contributes to organisational success.
4.What are the barriers to effective communication and how to overcome them. Give examples.
5.Write short notes on any three of the following

(a)Learning organisations
(b)Counselling
(c)Groups vs teams
(d)Emotional intelligence
(e)Conflict resolution

Earning:  ₹ 4.00/-