Annamalai University 2007 Certification Office Management BUSINESS COMMUNICATION AND REPORTING - Question Paper

Register Number :8 eight nine 6
Name of the Candidate :

CERTIFICATE COURSE EXAMINATION, 2007

( OFFICE MANAGEMENT ) ( PAPER - II )
120. BUSINESS COMMUNICATION AND REPORTING

May 2007 Time : three Hours
Maximum : 100 Marks

ans any 5 ques..
All ques. carry equal marks.(5 × 20 = 100)

1. define the essentials of a good business letter.
2. Briefly define the features of various kinds of letters.
3. explain the points to be considered while writing a letter of enquiry.
4. Complaint regarding the damage of goods supplied by you. Draft a suitable reply letter to him.
5. Draft a letter to a company in Coimbatore for the cancellation of order placed with them in view of price contradiction.
6. What is a collection letter ? discuss the different steps involved in writing collection letters.
7. describe a report. discuss the characteristics of a good report.
8. A dispute arose ranging from 2 labour groups in a manufacturing company in Trichy and settled by the Human Resource Manager. As the Human Resource Manager, write a report to the general manager of the company.
9. A car manufacturing company in Chennai wants to expand its unit for increasing its production capacity. As a manager of the unit draft a report in this regard to the Chairman of the company
10. The staff members of a college in Erode, have requested the principal to open a canteen for them. As the principal, how would you prepare a report in this regard to the management.

Earning:   Approval pending.