Anna University Chennai 2007 Master in Human Resources Development Management TOTAL QUALITY IN HUMAN RESOURCES - Question Paper

M.H.R.M. DEGREE EXAMINATION, 2007
(SECOND YEAR)
PAPER-VII
220. TOTAL QUALITY IN HUMAN RESOURCES
Dec.) (Time: three Hours
Maximum: 100 Marks
PART -A (5×5=25)

ans any 5 ques.

1. Explain the significance of TQM is HRM.
2. What is total quality Human Resource Strategy?
3. Elucidate the Process Dimensions.
4. What are the core operational features of TQM?
5. State the various dimensions of quality.
6. Explain the concept of Benchmarking.
7. What are Deming’s deadly diseases and sins?
8. Discuss the elements of TQM in HRM.

PART-B (6×12½=75)
ans ALL ques. as per option indicated.

9. a) explain the need and opportunities for TQM in HRM.
(OR)
b) What are the prerequisites for Implementation of TQM in HRM? discuss.



10. a) explain various kinds of strategy Dimensions.
(OR)
b) Explain the process of Business strategy planning and Management.

11. a) discuss the different steps involved in continuous improvement.
(OR)
b) Describe various total quality Human Resource Processes

12. a) explain the different elements of project dimensions.
(OR)
b) Discuss various kinds of Total Quality Human Resource Projects.

13. a) provide an account of different performance dimensions.
(OR)
b) Explain the process of performance planning of TQM in HRM with examples.

14. a) explain the steps in Implementing TQM in HRM.
(OR)
b) Explain the barriers to TQM in HRM. Suggest suitable remedies.

Earning:   Approval pending.