Anna University Chennai 2008-1st Sem B.Tech Information Technology MG 1401 - TOTAL QUALITY MANAGEMENT Anna University seventh semester (Common to all branches of B.E./ )(Common to B.E.(Part-Time) Si

B.E. / B.Tech DEGREE EXAMINATION, NOVEMBER/DECEMBER 2008
Seventh Semester
(Regulation 2004)
Aeronautical Engineering
MG 1401 - TOTAL QUALITY MANAGEMENT

(Common to all branches of B.E./B.Tech other than Biotechnology, Chemical Engineering, Petroleum Engineering, Polymer Technology, Textile Technology, Textile Technology (Fashion Technology), Textile Technology(Textile Chemistry) and Marine Engineering)

(Common to B.E.(Part-Time) 6th Semester Regulation 2005 Electronics and Communication Engineering, Mechanical Engineering)

Time : 3 hours Maximum :100 marks
Use of Statistical Tables is permitted.
ans ALL ques..

PART A - (10 x 2=20 marks)

1. describe Quality as per Ed. Deming?
2. What do you understand by quality statement?
3.Expalin: Empowerment?
4.Explain:Supplier selection?
5.List out different measurements of dispersion in SPC?
6.Explain the rules to be followed in sample selection?
7.List down the pillars of TPM?
8. Expalin:Taguchi Quality Loss Function?
9. discuss about NCR?
10. Expalin the need for the quality systems in an organization?

PART B - (5 x 16=80)

11. (a).(i) List out the barriers of TPM implementation?[marks 8]
(ii). explain about the analysis techniques for the quality cost?[marks 8]

(or)

(b). (i). discuss the principles of TQM?[marks 8]
(ii) Expalin about the strategic planning?[marks 8]

12. (a). discuss the following:
(i). 5S[marks 5]
(ii) Kaizen[marks 5]
(iii) Supplier rating and relationship diagram[marks 6]

(or)

(b) explain about Maslow's need hierarchy theory and Herzberg's 2 factor theory for motivation?[marks 16]

13. (a). Explian in detail:
(i). Process capability[marks 8]
(ii). 6 sigma[marks 8]

(or)

(b) explain the need, construction and applications of control charts for variables.[marks 16]

14. (a). explain the objectives, process, result and benefits of FMEA?[marks 16]

(or)
(b). discuss about the following:
(i). QFD process[marks 8]
(ii). Benchmarking process[marks 8]

15.(a). (i). discuss about quality system auditing?[marks 8]
(ii) explain the implementation of ISO:9000:2000 quality systems?[marks 8]

(or)

(b).(i). discuss about the documentation process in ISO 9000:2000 system?[marks 8]
(ii) explain ISO 14000 requirements and its benefits?[marks 8]

Earning:   Approval pending.