Bhavnagar University 2007 M.B.A Quality Management Principles For Hospital Management - Question Paper

M.B.A MAY 2007
Quality Management Principles For Hospital Management
Time : 3 hours Maximum : 100 marks
part A — (5 ? eight = 40 marks)
ans any 5 ques..
1. Define Quality.
2. Short Notes on
(a) Medical Audit
(b) Peer Review.
3. Define meaning and significance of six sigma.
4. Define principles of Deming Wheel.
5. Write short notes on reason and Effect Diagram.
6. Explain ISO 9000 series.
7. How is Quality Assurance practiced in a Hospital?
8. Define Kaizen.
part B — (4 ? 15 = 60 marks)
ans any 4 ques..
9. Explain detail about QMS in hospital.
10. Explain the Techniques to be followed the Hospital Quality Management.
11. Explain Elements of TQM.
12. Write detail about Quality in Core and support services?
13. Explain different kinds of Audit conducted in Hospitals.
14. Define IPO Audit-A process flow chart.
15. Short notes on
(a) Pareto chart
(b) I/O reason and Effect diagram.

Earning:   Approval pending.