Anna University Chennai 2005 B.E Electronics

B.E./B.TECH.DEGREE exam ,NOV/DEC 2005
VIII -SEMESTER
TOTAL QUALITY MANAGEMENT

TIME :3 hrs
MAX MARKS :100


PART -A (10 X two = 20 MARKS)


1. describe quality.

2. elaborate quality statements?

3. discuss empowerment.

4. elaborate 5S?

5. Differentiate ranging from control charts for variables and attributes.

6. describe process capability.

7. elaborate the limitations of bench marking?

8. elaborate the benifits of TPM?

9. What a is ISO-9000:2000?

10 What is quality auditing

PART -B (5 X 16 =80)

11. (i) discuss ISO 14000. .How does the conceptual approach to ISO 14001 differ from ISO 9001? Also discuss the elements in ISO 9001 which are similar to ISO 14001?

(ii) discuss QS-9000 and diffrentiate ranging from ISO 9000 and QS-9000. Also list the benifits that could be realised by implementing QS-9000

12(a) (i) discuss quality costs

(ii) elaborate the barriers for implementing TQM in am industry ? discuss
OR
(b) discuss deming's 14 points on quality

13(a) discuss juran's 'quality trilogy' in detail.
OR
(b) discuss the subsequent with their advanages and limitations: (i) kaizen (ii) PDSA cycle (iii) Performance appraisal

14 (a) (i) discuss cause- and -effect diagram with an example.

(ii) discuss affinity diagram and tre diagram
OR
(b) (i) discuss the concept of six-sigma. Also compare the process capability with six-sigma concept.

(ii) discuss briefly matrix data analysis and check sheet.

15 (a) discuss quality function deployment (QFD) with a suitable example. elaborate it's advantages and limitations?
OR
(b) Write short notes on (i) Taguchi's quality loss function (ii) FMEA

Earning:   Approval pending.