Bharathidasan University 2010-1st Sem M.B.A syllabus of -managerial communication-ester - Question Paper

SECTION-A (5*5=25)
ans ALL QUESTIONS:

1) a)Define communication.Explain the elements of communication. (or0
b)What are the general principles of effective communication?

2) a)Bring out the requisite features in the layout of a Business Letters.(or)
b)What are the important aspects of an enquiry letter?

3) a)Explain any 2 kinds of reports (or0
b)What are the qualities of a good report?

4) a)What are the merits and limitations of face-to-face communication? (or)
b)Why is it important to keep a speech brief?

5) a)What are the advantages of holding a conference? (or)
b)What is the role of chairperson in a meeting?

SECTION-B (5*10=50)
ans ALL QUESTIONS:

6) a)Discuss the essential of Business communication? (or)
b)Discuss with example the importance of upward communication and downward communication

7) a)What is meant by complaint letter?write a complaint letter to the supplier for non receipt of goods from them. (or0
b)Explain the features of insurance corresspondence

8) a)Discuss how a long report should be prepared with a stress on its layout. (or0
b)What are the informational and analytical reports?Draft a report of that type.

9) a)Explain the different uses of non-verbal communication (or)
b)Discuss the advantages and disadvantages of using telephone as a means of communication

10) a)Draft minutes and agenda for the annual general meeting of a company (or)
b)How will you organise and conduct national seminars?

Earning:   Approval pending.