Anna University Chennai 2005 B.E INDUSTRIAL MANAGEMENT - Question Paper
Sunday, 24 February 2013 12:25Web
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Q.4 a. Briefly discuss Downward and Upward communication with a few examples in every. (5)
b. Briefly discuss the concept of 'Hygiene Factors' (Dissatisfiers) as per Herzberg's 2 factor theory. (3)
c. There are different traits associated with leaders. A coach of a team is also considered to have leadership traits. provided beneath are a few characteristics of leadership. Out of this list, pick up the 3 important traits which you think is needed for a coach of a cricket team and briefly discuss the cause for picking the trait. (6)
Age Extroversion
Maturity Verbal skills
Intelligence Prestige
Physical bearing Attractiveness
Height Charisma
Education Popularity
Decisiveness Aggressiveness
Q.5 a. Briefly state why man power planning is an important step in human resources management. (3)
b. Explain in brief the psychological and other tests which are conducted during the selection process. (5)
c. Explain the different methods by which on the job training can be imparted to a manager. (6)
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(i) Planning & Controlling.
(ii) Differences ranging from classical theory and Neo classical theory of
organisation.
(iii) Performance Appraisal.
(iv) Managerial skills. (7 x two = 14)
PART I
ans any 3 ques.. every ques. carries 14 marks.
Q.7 a. Why is it necessary to have a good Industrial Relations (IR) in an organisation. provided beneath are the causes of Poor (IR) and the conditions necessary for establishing & maintaining good IR. select any 3 causes which are important as per you and indicate condition/conditions which you think are closely related to it.
Causes of Poor IR
1 Mental inertia on the part of management and labour;
2 An intolerant attitude of contempt towards the workers on the part of management.
3 Inadequate fixation of wage or wage structure.
4 Unhealthy working conditions.
5 Indiscipline.
6 Lack of human relations skill on the part of supervisors and other managers.
7 Desire on the part of the workers for higher bonus or DA and the corresponding desire of the employers to provide as little as possible.
8 Inappropriate introduction of automation without providing the right climate.
9 Dispute on sharing the gains of productivity.
10 Retrenchment, dismissals and lock-outs on the part of management and strikes on the part of the workers.
Conditions for Good IR
(i) Recognition by the employer that the workers are a part of a team working towards common objectives.
(ii) An attitude on the part of the employee of delivering the goods, that is, giving their money's worth.
(iii) Fair redressal of the employees' grievances such as regarding working conditions, facilities, attitude of superiors and others.
(iv) Avoidance by workers of being unduly influenced by political leaders staging strikes as a protest or publicity for their own political gains.
(v) Payment of fair wages and adequate wage structure as well as establishment of satisfactory working conditions.
(vi) Adoption of a policy which ensures to the workers an equitable share of the gains of increased productivity.
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(viii) Training in industrial relations and human relations to workers, tech. staff and at all managerial levels.
(ix) Sufficient communication to keep the employees informed about decisions which affect their interests.
(x) Establishment of an atmosphere of participation whether through joint committees or other methods. (5+3)
b. Briefly explain the circumstances/occasions under which an employer is not liable to pay compensation to an employee.
Q.8 a. Briefly discuss the concept of Line Balancing in production. (4)
b. Explain the concepts of Inventory Procurement costs and Inventory carrying costs. (5)
c. With the help of a graphical diagram discuss the terms 'Total Cost' and the 'Economic Order Quantity'. (5)
Q.9 a. Briefly discuss the difference ranging from production & productivity. (4)
b. It is stated that management acts as a catalyst to produce goods/services using labour (Man), Materials (Machine) and Capital (Money). discuss how a good manager can utilise these 3 resources to improve productivity. (10)
Q.10 a. Why is a Trial Balance prepared and elaborate its uses? (4)
b. Define Fixed & variable costs with an example for every. (4)
c. Explain the concept of break even analysis with the help of a diagram. (6)
Q.11 a. Differentiate ranging from selling and marketing concepts. (4)
b. The 4 'Ps' of marketing are 'Product', 'Price', 'Promotion' and
'Positioning'. discuss their relevance to the strategy of Marketing. (10)
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| Earning: Approval pending. |
