Alagappa University 2007 M.A HOSPITAL OFFICE NAGEMENT - Question Paper

M.A. DEGREE EXAMINATION, DECEMBER 2007.
Hospital Administration

Time : 3 hours Maximum : 100 marks

part A — (5 * eight = 40 marks)
ans any 5 ques..
All ques. carry equal marks.

1. Define Open Office Vs Private Office.
2. How would you organise the work for ‘‘outgoing mail’’?
3. Write notes on ‘‘Committee Organisation’’.
4. Mention the kinds of office furniture.
5. As a manager, how do you solve the ‘‘waiting time’’ issues at the hospital front office?
6. Brief the importance of records management in hospitals.
7. Explain ‘‘Tagging and Labelling’’.
8. Write in detail about ‘‘Employee Welfare Activities’’.

part B — (4 * 15 = 60 marks)
ans any 4 ques..
All ques. carry equal marks.

9. Brief the duties and responsibilities of a hospital office manager.
10. Explain the basic physical facilities needed for the office.
11. Discuss the admission and discharge formalities of the hospitals.
12. Mention the purchasing procedure for office stationeries.
13. Explain the important methods of filing.
14. Brief the kinds of equipment maintenance work.
15. As a administrator, how do you handle the grievances of your hospital employees.

Earning:   Approval pending.