Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 8th Sem 803 : TOTAL QUALITY MANAGEMENT(University of Pune, Pune-2013)

Total No. of Questions—9]                             [Total No. of Printed Pages—2
Seat No. [4381]-805
                                        B.H.M.C.T. (Eighth Semester) EXAMINATION, 2013
                                              803 : TOTAL QUALITY MANAGEMENT

                                                              (2008 PATTERN)

Time : Three Hours                                                  Maximum Marks : 100

N.B. :— (i) Write any 2 from question No. 1 .
(ii) Answer all from remaining questions.
(iii) Assume suitable data wherever required.

1. Write notes on (any two) : [20]

(a) Investors in people

(b) Brainstorming : A Problem Solving Technique

(c) Role of Communication in TQM

(d) Quality Circle.

2. Briefly explain Deming thoughts as Quality Guru. [10]

3. List various standards of EMS : ISO 14001 : 1996. [10]

4. Explain briefly core values of Japanese Management. [10]

5. Explain vision, mission, commitment statements in TQM. [10]

6. Write a note on Business Process Re-engineering. [10]

7. Explain Energy Management and Waste Management concepts with reference to Green Service Quality in TQM. [10]

8. Write a brief note on Measuring and Managing Customer Satisfaction in TQM. [10]

9. List and explain core concepts of TQM. [10]

Earning:  ₹ 7.50/-