Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 2nd Sem 203 : HOUSEKEEPING OPERATIONS—II(University of Pune, Pune-2013)

Total No. of Questions—6]                              [Total No. of Printed Pages—2
Seat No. [4381]-203
                                      B.H.M.C.T. (Second Semester) EXAMINATION, 2013
                                                203 : HOUSEKEEPING OPERATIONS—II

                                                         (2008 PATTERN)
Time : Two Hours                                                                  Maximum Marks : 40

N.B. :— (i) Attempt any four questions.
(ii) All questions carry equal marks.
(iii) Draw diagrams wherever necessary.

1. (a) Explain the following terms (any five) : [5]
(1) Mending
(2) Inventory
(3) Discard
(4) Lanai
(5) Selvedge
(6) Par
(7) Linen Coverage.

(b) Explain the rules to be followed by the Housekeeping staff while working on the Guest Floor. [5]

2. Write short notes on (any four) : [10]
(a) Daily cleaning of VIP rooms
(b) Discard Management[4381]-203 2
(c) Weekly cleaning of Swimming Pool
(d) Importance of control desk
(e) Evening service.

3. (a) With the help of a neat layout explain a linen room. [6]

(b) Explain the importance of supervision in Housekeeping Department. [4]

4. (a) With the help of a neat format explain the lost and found procedures for guest articles. [6]
(b) What is “Dirty Dozen” in Housekeeping ? [4]

5. (a) Explain any five records maintained in the Housekeeping department. [5]
(b) Explain the selection criteria for Bedlinen. [5]

6. (a) Give the appropriate sizes of the following linen : [5]
(i) Double Bedsheet
(ii) Hand Towel
(iii) Bath Mat
(iv) 4 seater square table cloth
(v) Pillow slip.

(b) Explain the work routine of a GRA in the Housekeeping Department. [5]