Other Bachelor Degree-Bachelor of Hotel Management and Catering Tech. 3rd Sem 303 : ACCOMMODATION OPERATIONS-I(University of Pune, Pune-2013)

Total No. of Questions—6]                        [Total No. of Printed Pages—3
Seat No. [4381]-303
                                   B.H.M.C.T. (Third Semester) EXAMINATION, 2013
                                           303 : ACCOMMODATION OPERATIONS-I

                                                       (2008 PATTERN)
Time : Two Hours                                                                  Maximum Marks : 40

N.B. :— (i) Attempt any four questions.
(ii) All questions carry equal marks.
(iii) Draw diagrams wherever necessary.

1. (a) Explain the following terms (any five) : [5]
(i) Contract services
(ii) Silver fish
(iii) Stain
(iv) Calendering machine
(v) Ikebana
(vi) OPL
(vii) Horticulture

(b) Classify fibres and give the characteristics of silk fibers. [5]

2. (a) With the help of a layout explain the laundry department. [6]
(b) Explain four principles of flower arrangement. [4]

3. (a) Explain the importance of security department in hotels. [5]
(b) Explain five jobs given for contract cleaning. [5]

SECTION II
4. (a) Explain the types of accounts maintained in the Front Office Department. [6]
(b) Give the formulae for the following : [4]
(i) ARR
(ii) Foreign occupancy
(iii) House count
(iv) Room occupancy.[4381]-303 3 P.T.O.

5. (a) Draw and explain the following reports : [6]
(i) GHC
(ii) No show report.
(b) Explain cash sheet. [4]

6. (a) Explain any five reports generated at the front desk. [5]
(b) How will you handle the following situations ? [5]
(i) Death of guest in room
(ii) Guest complains of camera missing from his room.