B.Sc-B.Sc.(Hospitality Studies) 2nd Sem ROOMS DIVISION SERVICES(University of Pune, Pune-2013)

Total No. of Questions : 6                                           Total No. of Printed Pages : 2
[4383]-203
                                 B. Sc. (Hospitality Studies) (Semester - II) Examination - 2013
                                                               ROOMS DIVISION SERVICES
                                                                       (New 2008 Pattern)
Time : 2 Hours]                                                                                     [Max. Marks : 40

Instructions :
(1) Solve any two from each section.
(2) All questions carry equal marks.
(3) Assume suitable data wherever necessary.

SECTION - I
Q.1) (A) Explain the following terms : (Any Five) [05]
(1) Cabana
(2) Grand Master Key
(3) Check List
(4) Second Service
(5) Baby Sitting Register

(6) Spring Cleaning

(B) Write down the procedure for cleaning of a VIP Room. [05]

Q.2) (A) Explain the procedure for cleaning of Swimming Pool. [03]

(B) List down any four general principles of Cleaning. [02]

(C) Explain the lost and found procedure followed in House-keeping Department. [05]

Q.3) Write short notes : [10]
(a) Control Desk
(b) Supervisor’s Checklist
(c) Key Control Procedure
(d) Rules of the Floor

SECTION - II
Q.4) (A) Explain the following terms : (Any Five) [05]
(1) GIT
(2) Retention Charges
(3) CRS
(4) Conventional Chart
(5) Traveller’s Cheque
(6) CP

(B) Draw and explain Guest Cycle. [05]

Q.5) (A) Write down arrival procedure for a walk in Guest with Scanty Baggage. [03]

(B) What is Late Check Out ? [02]

(C) Explain the Procedure for Room Change. [05]

Q.6) (A) Draw the following formats : [05]
(a) Notification Slip of Departure
(b) Registration Card

(B) Write short notes : [05]
(a) Importance of Belldesk
(b) Pre-arrival Procedure for a Group