Gujarat Technological University 2010-1st Sem M.B.A Managerial communication - Question Paper
Seat No. Enrolment No.
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA Sem-I Examination January 2010
Subject code: 810004 Subject Name: Managerial Communication Date: 25 / 01 / 2010 Time: 12.00 - 2.30 pm
Total Marks: 70
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a) Explain the process of communication through diagram depicting the various components of communication.
(b) Who is a Kinesthetic Speaker.? Explain it in the context of interpersonal communication.
Q.2 (a) Discuss the importance of listening in business setting by illustrating examples of effective and ineffective listening.
(b) Describe the listening process and explain how good listener overcomes barriers at each stage of the process.
OR
(b) What is Empathetic Listening? Illustrate with example the power of emphatic listening.
Q.3 (a) What are the essential steps required for an effective business presentation. Analyze with suitable example.
(b) Describe the techniques of feeling confident in front of an audience while delivering oral presentation.
OR
Q.3 (a) Non verbal communication is more effective than verbal communication in sending the message across. Elucidate (b) Discuss in detail the telephone protocols required while taking up call and answering the call.
Q.4 (a) What you speak in an interview is not as important as how you speak;
your overall behavior and body language during the interview have become more important now. Do you agree? Discuss.
(b) What are the common types of interviews? Describe the communication skills required in each type of interview.
OR
Q.4 (a) Supply definition to following terms that have a relationship to business meetings: a. Problem solving meetings, b. Suggested-Solution meetings.
(b) Discuss in detail the steps involved in holding an effective business meeting.
Q.5 (a) Write down the strategies for effective business E-mail messages.
(b) Bring out the essential differences in Business Letters and Memos.
OR
Q.5 (a) Identify steps involved for an effective persuasive business message.
(b) Through an example apply steps required for an effective business report.
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| Earning: Approval pending. |
