Gujarat Technological University 2011 M.B.A Business Process Reengineering (BPR) - Question Paper
Seat No. Enrolment No.
GUJARAT TECHNOLOGICAL UNIVERSITY
M. B. A. Sem - IV Examination May- 2011
Subject code: 840401 Subject Name: Business Process Reengineering Date:21/05/2011 Time: 02.30 pm - 05.30 pm
Total Marks: 70
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
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Q.1 |
(a) |
Define Business Process Reengineering. What is the need for reengineering? |
07 |
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(b) |
Write down seven principles of reengineering. |
07 | |
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Q2 |
(a) |
Explain the features of ERP. |
07 |
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(b) |
Define Quality Function Deployment (QFD) and state its characteristic features. OR |
07 | |
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(b) |
Compare BPR and ISO 9000. |
07 | |
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Q.3 |
(a) |
Discuss different phases of BPR. |
07 |
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(b) |
What are the critical success factors of BPR? OR |
07 | |
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Q.3 |
(a) |
Explain briefly the BPR implementation barriers |
07 |
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(b) |
What are the necessary attributes of BPR methodology? Explain the characteristics of BPR team. |
07 | |
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Q.4 |
(a) |
Discuss in brief, Just-In-Time (JIT). |
07 |
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(b) |
Explain BPR tools and techniques in detail. OR |
07 | |
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Q.4 |
(a) |
What are the differences between BPR and Continuous Improvement? Why BPR is required before ERP implementation? |
07 |
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(b) |
Explain Collaborative manufacturing. |
07 | |
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Q.5 |
(a) |
Describe the three phases of Lewins model of change process. |
07 |
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(b) |
Discuss in brief the seven-step approach to change management in BPR. OR |
07 | |
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Q.5 |
(a) |
What are the roles of (a) sponsors, (b) agents & (c) advocates in the change management process? |
07 |
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(b) |
Explain the nature of change. ************* |
07 |
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Attachment: |
| Earning: Approval pending. |
