Jawaharlal Nehru Technological University Hyderabad 2011-1st Sem M.C.A Code No: MC120 R06 s- ENGLISH LANGUAGE COMMUNICATION SKILLS - Question Paper

1. Mention the differences ranging from British English and Indian English. Do these differences pose any issue to the Indian users of English?
2. provide a detailed account of the various stages and channels of communication.
3. What, in your opinion, are the strategies for good conversation?
4. Formulate guides to interviews by telephone and through videoconferencing.
5. a) List out the characteristics of a successful e-mail.
b) Mention the advantages of e-mail.
6. Prepare a report for submission to the chairman, Andhra Pradesh Council for Higher Education, on the need to establish 3 technological universities in the state. The report must have a formal structure including a title page.
7. It is stated that a good listener makes a good speaker, while a good learner makes a good author. what are this observation.
8. A good business letter must have clarity, courtesy, conciseness, accurate tone and accurate attitude. learn the subsequent 2 letters and revise them suitably with reference to the 5 features mentioned:
a) LETTER 1:
Dear Sir,
We are compelled to express surprise and disappointment at the way in which you have fulfilled our order for 6 dozen candlewick bedspreads. The samples you sent us proved to be most misleading. Neither in texture nor in shades do the bedspreads delivered conform to the samples against which we placed our order. More over, we must remind you that delivery was made in 2 instalments, the 1st of which was a week and the 2nd a fortnight late. These 2 late deliveries caused us a good deal of inconvenience and considerable loss of business, and we certainly feel that we ought to have had a few explanation of them from you.
This is the 1st order we have placed with you, and unless you are prepared to make a satisfactory allowance for the quality of the bedspreads supplied and for the late delivery it will also be our last.
Yours faithfully
b) LETTER 2:
Dear Sir,
We are replying to yours of the tenth inst., and are very surprised and shocked to know that you have any complaint concerning the quality of the bed spreads that we had supplied to you. Both in texture and in colour they are very strictly in accordance with the samples we sent you, and to convince you of this fact, we are returning the samples against which you placed your order. We would ask you to compare them carefully with the bedspreads supplied to you. You will then see that we have made no mistake.
We sincerely accept you complain regarding late delivery. Actually, the delay was due to a break down of our main finishing machine. This unfortunately held up production for several days and caused an unexpected delay. If only you had made it clear while placing your order that prompt delivery was important, we should have most certainly notified you of the position in which the breakdown had place us.
So it is clear that you were to blame in the 1st instance, but it is easy to blame others. That is human nature
Yours faithfully

Earning:   Approval pending.