University of Delhi 2010-2nd Year M.Com Commerce TRANNING DEVELOPMENT UNIVERSITY - Question Paper

[This question paper contains 6 printed pages ]

6474    Your Roll No

M.Com./II    J

Course 436 - TRAINING AND DEVELOPMENT

Time 3 Hours    Maximum Marks 75

W 3 wi:    75

(Write your Roll No on the top immediately on receipt of this question paper)

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1    Todays technology driven organizations existing in an unpredictable environment require a drastic change in their approach towards training and development Explain with examples

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Explain the factors that a training manager should keep inmind to get the best results from a training programme

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2    Write short notes

(a)    Principles of learning

(b)    Transfer of training

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It is impossible for trainers to prove that their training activity actually caused improvement in the job performance without conducting a TNA *' Elaborate the statement

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3 Explain briefly the three stages m which training is conducted- the preparatory, implementation and the follow-up stages

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There are many faulty assumptions about the process of evaluation that have kept trainers from measuring the contributions of their efforts Is it true ? Elaborate

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4    Suppose you want to conduct a training for a group of top-level managers of an MNC on 'work-life balance , what knowledge, skills and attitudes would you impaYt to help them achieve a healthy balance ?

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Elaborate the skills required in being an excellent trainer- i.e in becoming a Model Change Agent as is done in Neuro- Linguistic Programming (NLP) ?

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5    Analyze the following case study and answer the questions given at the end

A large reputed company manufactures and sells water-punfiers It had been in this business for over a decade and steadily gained market share Over the last year, other brands have started eating into its market share and the Profits after Tax reduced by over 30%

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The top management deliberated over this problem of decreasing market share-and profits They finally decided to enter into a joint-venture with an overseas firm to import new technology so that water-purifiers would improve considerably They felt that by doing so they could carve a niche and regain their lost market share and profits

The implementation of this plan requires a multipronged strategy but two departments which were required to immediately swing into action were the technical department and the sales and marketing department

Questions :

What kind of training will you recommend for

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(i) the technical department (11) the sales and marketing department Give reasons for your answer

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Attachment: university-of-delhi-2010-m-com-commerce-35572-1.pdf

Earning:   Approval pending.