Maharashtra State Board of Technical Education 2012-2nd Sem Diploma Computer Technology of All Branches of Engineering & Technology esterSubject Communication Skills (1) - Question Paper

Scheme – E
Sample ques. Paper
Course Name : All Branches of Engineering & Technology
Course Code : CE/CR/CS/ME/EE/EP/EJ/EN/ET/EX/DE/IE/IS/IC/EV/MU/CO/CM/IF/CV/MH/FE/IU/CD/ED/EI/PS/CH
Semester : Second
Subject Title : Communication Skills (12012)
Marks : 100 Time: three Hours


Instructions:
(1) All ques. are compulsory.
(2) Illustrate your answers with neat sketches wher ever necessary.
(3) Figures to the right indicate full marks.
(4) presume suitable data if necessary.
(5) Preferably, wr ite the answers in sequential order.



Q.1 ans any ten of the subsequent ques. in four to five phrases every. [Marks 20]
a) discuss the importance of communication in an organization with an example.
b) Why is feedback necessary?
c) Selecting an application channel is a judicious decision? discuss.
d) What is the role of 'Encoding' and 'Decoding' in a Communication Process?
e) Name any 2 situations in which 2 - way communication occurs?
f) How can a language act as a barrier to communication?
g) What is the importance of artifacts in communication?
h) Which are the possible situations, where the students can decode the message outside
the classroom?
i) 'Informal Communication creates good relations ranging from a boss and an employee'.
discuss giving 1 example.
j) What is the importance of graphs, charts, tables in communication?
k) "Vertical Communication" is a 2 – way communication. Comment.
l) elaborate the features of Communication?


Q.2 ans any 4 of the subsequent in 10 to 12 phrases every. [Marks 16]
a) How does the sender's dress and appearance make impacts upon his / her
communication?
b) discuss any 5 remedies which are adapted to overcome the barriers to effective
communication?
c) "Classroom communication is a 2 way communication incorporating verbal as well
as non verbal communication." discuss.
d) Distinguish ranging from oral and written communication.
e) discuss 5 principles of communication?


Q.3 Attempt any 2 of the following: [Marks 16]
a) Your industry has not been able to meet the production target for the month because
of excessive casual leaves of the workers. As a Manager, draft a memorandum in a
proper format, warning the workers that if this pattern continues their bonus will be
reduced.
b) Write a circular (as per the specific format letter) for the company workers, directing
them to maintain discipline, cleanliness and cordial social atmosphere among them for
the betterment of the company.
c) As the Head of the Mechanical Department, devise a memorandum in an improper
format, for the 3rd year students on the subsequent points:
Subject: Poor attendance in practicals
Purpose: Warning of stern action


Q.4 (A) Write an application for the post of Assistant Engineer to Raheja Builders, [Marks 8] Gandhinagar,Bengaluru

Q.4 (B) Attempt any 1 of the following: [Marks 8]
a) Write a report on the progress of your class assignment to be submitted to the subject
teacher. You may use the subsequent points:
Topic of assignment – purpose – a brief plan info resources used – whether
notes were made – difficulties encountered – how you solved them – time taken –
final result estimated time and resources needed for completion – support needed
from subject teacher.
OR
b) Write a Report on any accident in a factory. Suggest preventive measures


Q.5 Attempt any 4 of the following: [Marks 16]
a) define in about 35 – 40 words: Computer or Television.

b) discuss the subsequent with 1 example each:
a) Kinesics
b) Haptics
c) State the non – verbal codes used:
i. Nodding of head
ii. Tapping your feet
iii. Raising index finger
iv. Hand shake
d) State the importance of facial expressions in effective communication.
e) Draft a resume (as per the format) to be sent as an enclosure for the post of trainee engineer.


Q.6 a) Attempt any 1 of the subsequent [Marks 8]
Write a letter of complaint from Mr. M. P. Bannerji to M/s Das & co. about certain
defects in the goods supplied by them.
OR
Place an order to M/S Balaji E lectricals asking them to supply Electrical Appliances
very urgently.


Q.6 b) Attempt any 1 of the subsequent [Marks 8]
a) beneath mentioned are the incidences of fire and their causes that took place in Mumbai.
Devise a bar Graph for the years 2001, 2002, and 2003.
Causes 2001 2002 2003
a. Short Circuit 84 61 52
b. Smoking 50 61 52
c. Debris 22 31 18
d. Unknown 05 09 06
Total 161 162 128

OR

b) 5 senses of perfection- seeing, hearing, touching, smelling and tasting are learned in
Psychology. every 1 of these senses of perception has the info absorbing
capacity which is provided below:
Seeing-75% Touching-6% Hearing-13%
Smelling – 3% Tasting-3%
Prepare a pie – chart indicating the above volumes in provided percentages.

Earning:   Approval pending.