University of Pune 2011-1st Sem B.Sc.(Hospitality Studies) ; : BSc(Hospitality Studies) - ; Title of the : Basic Rooms Division (New 2008 Pattern) - Question Paper

Total No. of Questions : 6] [Total No. of Printed Pages : 3

 

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B. Sc. (Hospitality Studies) (Semester - I) Examination - 2011

BASIC ROOMS DIVISION

(New 2008 Pattern)

 

Time : 2 Hours] [Max. Marks : 40

 

Instructions :

(1) Attempt any two questions from each section.

(2) Attempt both section in the same answer-sheet.

(3) Draw neat diagram wherever necessary.

 

 

SECTION - I

Q.1) Explain the following terms : (Any Ten) [10]

(1) Sani-bin

(2) Public Area

(3) GRA

(4) U.R.

(5) Vacuum Cleaner

(6) Job Specification

(7) Twin Room

(8) Dutch Wife

(9) Lost and Found

(10) Dust Sheet

(11) HWC

 

Q.2) (A) Where are the following guest supplies placed in the Guest Room ? [05]

(a) Laundry Bags

(b) Bible and Geeta

(c) Dutch Wife

(d) DND Card/Breakfast Card

(e) Newspapers and Magazines

 

(B) List down the attributes required for House-keeping Staff. [05]

 

Q.3) (A) Write short notes : (Any Two) [05]

(a) Functions of House-keeping

(b) Care and Storage of Cleaning Equipment

(c) Public Area of Hotels

 

(B) Draw Organisational Chart of a Small Hotel. [05]

 

SECTION - II

Q.4) Explain the following terms : (Any Ten) [10]

(1) Blacklist

(2) SB/SL

(3) Resort

(4) F.I.T.

(5) CP

(6) Errand Card

(7) Cabana

(8) Electronic Key Card

(9) PBX

(10) Corporate Rate

(11) Check-In

 

Q.5) (A) Write importance of Front Office in a Hotel and list down five International Brands of Hotels in India. [05]

(B) How is mail handled at the Front Desk for Future Guest ? [05]

 

Q.6) (A) Write short notes : (Any Four) [10]

(a) Attributes of Front Office Personnel

(b) Functions of Bell Desk

(c) Meal Plan

(d) Rules of House (Guest)

(e) Classification of Hotels

 

 

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