University of Pune 2011-1st Sem B.Sc.(Hospitality Studies) ; : BSc(Hospitality Studies) - ; Title of the : Basic Rooms Division (Old 2005 Pattern) - Question Paper

Total No. of Questions : 6] [Total No. of Printed Pages : 3

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B. Sc. (Hospitality Studies) (Semester - I) Examination - 2011

BASIC ROOMS DIVISION

(Old 2005 Pattern)

Time : 2 Hours] [Max. Marks : 40

Instructions :

(1) Attempt any two questions from each section.

(2) Attempt both sections in the same answer-sheet.

(3) Draw neat diagram wherever necessary.

SECTION - I

Q.1) Explain the following terms : (Any Ten) [10]

(1) Abrasives

(2) Drugget

(3) Cabana

(4) O.O.O.

(5) Vanity Kit

(6) Vacuum Cleaner

(7) EHK

(8) Dutch Wife

(9) Duplex

(10) Maids Trolley

(11) Suite Room

Q.2) (A) State reasons why the House-keeping is termed as back-bone of the Hotel. [05]

(B) What Attributes are required in House-keeping Staff ? [05]

Q.3) (A) Draw Hierarchy of House-keeping Department in Medium Size Hotel. [05]

(B) Mention amenities (any five) in a Standard Room and mention amenities

(any five) in a V.I.P. Room. [05]

SECTION - II

Q.4) Explain the following terms : (Any Ten) [10]

(1) Walk-In

(2) Skipper

(3) Overstay

(4) A.P.

(5) Concierge

(6) Back to Back

(7) V.I.P.

(8) Arrival

(9) Crew Rate

(10) Pent House

(11) Grand Master Key

Q.5) Write short notes : (Any Four) [10]

(a) Types of Meal Plans

(b) Equipments used at the Front Desk

(c) Rules for the Guest

(d) Bell Desk

(e) Message Handling

Q.6) (A) List and explain any five types of Rooms. [05]

(B) Define Hotel and give classification of Hotels. [05]

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