Madurai Kamraj University (MKU) 2011-1st Year M.B.A Distance (sem I & II ) s held in - exam paper

5609/M11/A11/D10 MAY 2011
PRINCIPLES OF MANAGEMENT
PART-A (3X20=60 MARKS)
ans any 3 questions:-

1. Comment on the major steps involved in the planning process.
2. What guidelines would you suggest to ensure effective organizing?
3. "Performance appraisal provides clues for developing a career strategy"-comment.
4. What is organisational development? Briefly outline the process of OD.
5. Mention a few of the important barriers to communication.

PART-B (40 MARKS)

CASE STUDY
6. Navadeep has just graduated from IIM Banglore and joined his father's small business which employed 28 semi-skilled workers.After 1 week his father, a retired government officer called him and stated " Navadeep I have had a chance to observe your working with the men and women for the past few days.Although I hate but I must say something. You are just too nice to people.I know they taught you human relations stuff at IIM, but it just does not work here. I remember, when Hawthorne studies was 1st reported, everyone in the academic field got all excited about them. But believe me, there is more to managing people than being nice to them".
(a) Do you think Navadeep's dad understood and interpreted the Hawthorne studies correctly?
(b) If you were Navadeep what would your reactions be for your father's comments?

Earning:   Approval pending.