Bharathiar University 2007 Bachelor of Computer Science (B Level) BCS Business Communication BCS300 - Question Paper

BCS Business Communication BCS300 MAY 2007
Time : 3 hours Maximum : 100 marks
PART A — (5 * eight = 40 marks)
ans any 5 ques. in about 200 words every.
All ques. carry equal marks.
1. Define ‘Communication’. elaborate the sources of information?
2. Enlist the different points that you will include while drafting an ‘order letter’.
3. Mention any 6 factors that provide rise to complaints.
4. Write short notes on the subsequent terms.
(a) F.A.S
(b) Bill of lading
(c) Certificate of origin
5. What is bio-data? What is the importance of enclosing biodata with application letter?
6. Quote the different situation in which a company secretary is needed to write letters.
7. List out the merits and demerits of audio-visual communication.
8. What are the socio-psychological barriers to communication?
PART B — (4 * 15 = 60 marks)
ans any 4 ques..
All ques. carry equal marks.
9. Discuss the general principles of effective communication.
10. Explain the structure or parts of application letter.
11. As the secretary of M. Seal Products Ltd., you are to write a letter to the applicant of 100 shares, informing him, the rejection of his application.
12. Draft a reply letter to the order for laundry irons from General Electrical Company, informing them, of your inability to supply the irons.
13. Draft the minutes of the meeting of Board of Directors of a Joint Stock Company.
14. You have lost your pass book. Write a letter to your bank requesting it to problem a new pass book.
15. You have received from your suppliers a few goods in damaged condition. Write to them a letter of complaint emphasising the necessity of greater care in executing the orders.

Earning:   Approval pending.