Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007-1st Sem M.B.A Business Administration ISTER OPERATION MANAGEMENT - Question Paper

c)make to stock
d)assembly to stock
9.Operations manager must decide weather to have a flexible ________
a) management
b)Labour
c)workforce
d)sales

10.match the following:
A) Self service a) in this kind of process the decision of may retailers, particularly when high price is a competitive priority
B_Product selection b) a good example of customer involvement is in custom designed and built homes
C) Time & Location c)when service can’t be given without the customers presence, customers may determine the time and allocation of the service.
i)Aa,Bb,Cc
ii) Ac,Bb,Ca
iii)Ac,Ba,Cb
iv) Ab,Bc,Ca
11._________is the mix of equipments and human skills in the process : the greater the relative cost of equipment, is the capital intensity.
A) capital
b)Intensity
c)Capital intensity
d)Product
12.the right technology must ________ with operations strategy.
A) Link
b)Coordinate
c)manage
d)Integrate
13.the _________ should identify a team representing all affected department to lead and coordinate new automation projects.
A) manager
b)project manager
c)operations manager
d) management team
14.________ the fundamental rethinking radical redesign of business processes to dramatically improve performance in areas such as cost, quality service and speed.
A)re- engineering
b)management
c)operations management
d)none of the above
15._________ info is particularly valuable for service operations involving considerable custom contact.
A)Flow diagram
b)process chart
c)Flow chart
d)process improvement
16.match the subsequent :
A) operation a) checks or verifies something but does not change it . the symbol is

B) transportation b) the example of this is drilling a hole and serving customer.
C) Inspection c) the symbol of is

D) Delay d) this occurs when something is put away until a later time.
E) Storage e) ocurs when the subject is up awating further action.
A)Aa,Bb,Cc,Dd,Ee
b)Ad,Bc,Ca,Db,
c)Ac,Ba,Cd,Db
d)Ab,Bc,Ca,De, Ed
UNIT 5
1.__________ is an umbrella term for the total integration of product design and engineering process planning and manufacturing by means of complex computer systems.
A) CIM
b)MIS
c)ERP

Earning:   Approval pending.