All India Management Association (AIMA) 2007 M.B.A Marketing Management Managerial Effectiveness - I - Question Paper

a different and how well they coordinate within the group.

27. D Statement (I) is not actual since competing approach generates ill will that is
costly and unpleasant. Statement (II) is not actual since collaborating approach
focuses on satisfying both parties to the greatest degree. Statement (III) is not
actual since avoiding approach focuses away from the conflict altogether.

28. D The subsequent aspects are to be taken care of for constructive criticism:
• Understand why you are making a critical remark.
• Try to understand the other person's perspective
• Avoid critical overload.
• Avoid sounding judgmental.

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29. A Ignoring the conflict until it goes away is not 1 of the good strategies
30. B Bad listener takes extensive notes using only 1 system. The good listener
takes fewer notes using 4 to 5 various systems depending upon speaker.

31. D Compromise negotiating style is a good choice when disputed resources are
limited.

32. B Opinion ques. ask for the respondent’s judgements.
33. C The important principles to be borne in mind before starting the process of
negotiation are
• Aim High.
• Get the other person's shopping list.
• Keep the whole package in mind.

34. C The win-lose approach or bargaining approach is characterized by
competitiveness as every party tries to emerge as the winner. Ideally, the
conflicting parties should aim at a win-win approach (the interests of both the
parties are taken into consideration).

35. D The students are too large in numbers and their attendance at the meeting can
hinder the process of decision-making. Therefore, the faculty and the learner
representatives should be invited for the meeting.

36. E Counseling interviews can be effective only when the interviewer is willing to
listen to the respondent's issue and show a certain amount of tolerance.

37. B Statements (I) and (II) are actual regarding performance appraisal interviews i.e.,
These give job-related feedback to employees and the employee’s longterm
career plans are explained.
Statement (III) is not actual regarding performance appraisal interviews since
employment interviews seek to determine whether a particular applicant is

Earning:   Approval pending.