Sikkim-Manipal University of Health Medical and Technological Sciences (SMUHMTS) 2007-1st Sem M.B.A Business Administration ISTER OPERATION MANAGEMENT - Question Paper

d)Processed
7.__________ is a general approach to decision making when the results associated with options are often in doubt.
A)Decision theory
b)Preference matrix
c)Breakeven analysis
d)Decision tree
8.A _________ is a schematic model of options available to the decision maker along with their consequences.
A)Decision theory
b)Decision trees
c)Preference matrix
d) capital intensity

UNIT 4
1._____ is the selection of inputs, operations , work flows and methods for producing goods and services.
A) process management
b)project management
c)selection management
d)performance management
2. Pick the odd 1 out: Process decision must be make when
a) quality must be improved
b)Current performance is inadequate
c)Competitive priorities have changed
d)Resource flexibility
3.Pick the odd 1 : Major process decision are
a) customer involvement
b) Process option
c)vertical integration
d) Time and cost
4.match the subsequent :
A) Project process a) the process is the extreme end of high volume, standardized production with rigid line flows
B) Batch process b) this product is more product focused with resources organized around the product service
C) Line process c) a project process lies at the high customization, low quantity end of the continuum
D) continuous process d) this process has avg. volumes, but to much variety in products or services for the firm to be dedicate resources to every one.
A)Aa,Bb,Cc,Dd
b)Ad,Bc,Ca,Db
c)Ac,Ba,Cd,Db
d)Ab,Bd,Ca,Dc
5.Extencive _____________ is generally attractive when input quantities are high because high quantity allow task specialization and greater efficiency.
A)Forward integration
b)Backward integration
c)Vertical integration
d)Horizontal integration
6.___________ integration represents movement towards the sources of raw materials and parts.
A) forward
b)vertical
c)horizontal
d)backward
7._________ integration means that the firm acquires more channels or distribution such as its own distribution centers and retail stores.
A) forward
b)vertical
c)horizontal
d)backward
8.the decision about whether to implement backward integration is often referred to as the ________ decision.
A) buy or make
b)make or buy

Earning:   Approval pending.