All India Management Association (AIMA) 2006 M.B.A Marketing Management Organizational Behavior – II - Question Paper
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76. Role negotiation technique (RNT) is based on the assumption that people prefer to resolve a conflict rather than
leaving the conflict unresolved. In which stage of the RNT, the consultant lays down a few ground rules for
negotiations ranging from members of the teams in conflict?
(a) problem diagnosis
(b) Incumbent stage
(c) Negotiation period
(d) Contract setting
(e) Ethical diagnosis.
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77. Numerous various kinds of groups can be identified within an organization. Which of the subsequent statements
is/are not actual regarding a command group?
I. It is represented in the organization chart.
II. This group does not have a functional reporting relationship.
III. Quality control department and marketing department is an example of command group.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.
78. Objective of which of the subsequent components of the organizational development process is to effectively
manage conflicts, so that there is no resistance to the change process from the client system?
(a) Action component
(b) Diagnostic component
(c) Implement component
(d) Intervention component
(e) Process-maintenance component.
79. Organization Development (OD) interventions are stated to be the action component of organizational
development. Which of the subsequent intervention techniques decrease friction ranging from groups, help them resolve
conflicts amicably and enhance mutual co-operation and coordination?
(a) The formal group diagnostic methods
(b) Intergroup team-building interventions
(c) The formal group team-building meeting
(d) 3rd party peacemaking interventions
(e) Process consultation interventions.
80. An older employee tells a younger employee, ‘If you haven’t made it in this company by the time you hit the Big
Five O (50), then you’re never going to make it in this company. Let me tell you what happened to Clifford a
| Earning: Approval pending. |
