Institute of Chartered Financial Analysts of India (ICFAI) University 2006 Certification Finance Management of Financial Institutions - II - Question Paper

(Rs. in crore)


31.03.05
31.03.04

Gross NPAs at the beginning of the year
2346.84
2387.61

Additions during the year
509.83
677.64

Reduction during the year
798.52
718.41

Gross NPAs at the end of the year
2058.15
2346.84

Net NPAs:



Opening
845.15
1253.43

Closing
1060.38
845.15






END OF part D



part E : Caselets (50 Marks)

This part consists of ques. with serial number six - 12.

ans all ques..

Marks are indicated against every ques..

Do not spend more than 80 - 90 minutes on part E.

Caselet 1

learn the caselet carefully and ans the subsequent questions:

6. a few people are skeptical as to the success of 5S principles in service institutions like bank. Principles of 5S can be applied to both the front office and back office operations of the bank. explain how these principles can be useful for the back office operations of a bank.

(8 marks) < ans >

7. Explains the implementation process of 5S program and also discuss the benefits of this program from bank’s staff and customers’ point of view.

(8 marks) < ans >

5S is an accepted practice in the industry to help improve productivity. It has been obtained that industries that have been successful in enhancing the productivity (and won awards of excellence) have adopted this principle. By adopting these good practices banks would be in a position to achieve quantum increase in productivity both in the front-end and back-end operations. 5S Principles would enable the bank to be more customer focused. A direct benefit from this would be increased customer satisfaction and customer delight, and resulting increased business.

5S Principles are needed for implementation of productivity improvement measures in any organization. This is a major step for any continuous improvement program in an organization in its march towards achieving leadership in its area of business.

5S was 1st used in Japan to help in the implementation of Just-in Time (JIT) but has now been accepted as a 1st step towards Lean Working. It is 1 of the processes that helped Japan build a strong industrial base. Toyota is 1 of the successful practitioners of 5S.

Earning:   Approval pending.