Indira Gandhi National Open University (IGNOU) 2005 M.Sc Tourism MTM13 Operations - Question Paper
Tuesday, 06 August 2013 01:20Web
IGNOU MTM13 Tourism Operations June 2005
MASTER'S IN TOURISM MANAGEMENT
Term-End exam
June 2005
MTM-13 : TOURISM OPERATIONS
Time: three hours
Maximum Marks: 100
Note : ans any 5 ques. in about 600 words every.
1. Write an essay on quality management and customer care. (20)
2. How would an escort manage a tour ? (20)
3. What do you understand by Residents concerns ? Why should they be respected in tourism operations ? (20)
4. Mention the inhouse operations of a tour operator. (20)
5. Write notes on any 2 of the subsequent in about 300 words every : (10+10)
(i) Inbound and outbound operations
(ii) Inter-sectoral linkages in tourism
(iii) Use of technology in travel agency
6. How does a travel agency promote its products ? (20)
7. How do you manage front office operations ? (20)
8. elaborate the functiong of house-keeping department ? (20)
9. How are hospitality operations managed in unorganised sector ? (20)
10. What do you understand by tourism operations ? Mention the element involved in it. (20)
Earning: Approval pending. |